بررسی ارتباط بین رفتار شهروندی سازمانی OCB و هوش هیجانی EQ

A Survey on the Relationship between
Emotional intelligence with Organizational citizenship behavior
)Case Study: personnel of governmental and private banks of Sanandaj

Abstract
The current research is in the following concepts of organizational behavior, with purpose of the survey of relationship between emotional intelligence and organizational citizenship behaviors in bank branches, implemented. To this end, all the staff – governmental and private banks as the population of the city of Sanandaj have been evaluated.
Method of this research is descriptive study, in kinds of the correlation, with purpose from the Applied Research, in terms of data collection, survey, from a prospective, cross – sections and in particular, is based on Structural Equation Models. Accordingly, for measure the basic concept of research, respectively, emotional intelligence questionnaires of Bradbury and Greaves (2007) included 28 questions and organizational citizenship behavior of Podsakoff (2000) consists of 20 questions was used. Reliability of questionnaires with Cranach”s alpha, respectively for the two variables, was calculated to be 0.853 and 0.817, and accepted. Test validity too, with two methods of content validity and construct validity using, results of Exploratory and confirmatory factor analysis and the KMO index was confirmed.
Final results of research, in software”s of spss and lisrel, showed significant relationship between emotional intelligence and its dimensions (including self-awareness, self-management, social awareness and relationship management) with organizational citizenship behavior of employees in bank branches is studied.
Keywords: emotional intelligence, organizational citizenship behavior, self-awareness, self-management, Social awareness, Relationship management, governmental and private banks.

منابع  کتاب لاتین
۱- Bar-On, R. (2000). “Emotional and social intelligence: insights from the Emotional Quotient Inventory. In R. Bar-On & J. D. A. Parker (Eds.)”, The handbook of emotional intelligence (pp. 363–388). San Francisco: Jossey-Bass
۲- Cooper, R. K., & Sawaf, A. (1997). Executive EQ: Emotional intelligence in leadership and organizations. New York: Grosset/Putnam.
۳- Goleman, D. (1995). Emotional intelligence. New York, NY: Bantam Books.
۴- Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
۵- Goleman, D. (2001), “The Emotionally Intelligent Workplace:How to select for, Measure,and Improve Emotional Intelligence in Individuals, Groups and Organizations”, Francisco,San, Jossey-Bass,San ,pp: .27-44.
۶- Goleman, D, Boyatzis, R. and McKee, A. (2002), “Primal Leadership: Realizing the Power of Emotional Intelligence”, Harvard Business School Press: Boston, pp 55.
۷- Hedlund,J., Sternberg, R.J. (2001). Too Many Intelligence? Intergrating social,
Emotional, and practical Intelligence. In Bar-on , R., parker, J.D. (eds) Hand book of Emotional Intelligence. Sanfrancisco: Jossey Bass.
۸- Hoyle, R. H. (1995); “Structural equations modeling: concepts, issues, and applications”, Thousand Oaks, CA: SAGE.
۹- Mayer J.D. and Salovey P. (1997), What is emotional intelligence?. In: P. Salovey and D. Slutyer, Editors, Emotional development and emotional intelligence: Educational implications, Basic Books, New York pp. 3–31.
۱۰- Mayer, J.D., Salovey, P., Caruso,D.R. (2000) Emotional Intelligence as Zeitgeist as Personality, and as a Mental Ablility. In Bar- on, R., Parker, J.D. (eds). Hand book of Emotional Intelligence. Sanfra- ncisco: Jossey Bass.
۱۱- Mayeer, J. D., & Salovey, P. (1997). Emotional development and emotional intelligence: Educational implications. New York: Basic Books.
۱۲- Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

منابع مقلات لاتین
۱- Allen, T. D., Facteau, J. D., Facteau C. L. (2004), «Structured interviewing for OCB: Construct validity, faking, and the effects of Question type», Human Performance, 17(1) 91-24.
۲- Appelbaum , Steven & Bartolomucci , Nicolas & Beaumier , Erika & Boulanger , Jonathan & Corrigan , Rodney & Dore , Isabelle & Girard , Chrystine & Serroni , Carlo , (2004), “organizational citizenship behavior : a case study of culture” , leadership and trust , management decision Vol.42 No.1 , pp.13-40
۳- Bateman, T. S., & Organ, D. W, (1983). Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academy of Management Journal, 26, 595-597.
۴- Bienstock, C. Carol, Demoranville W. Carol and Smith K. Rachel, (2003). “Organizational Citizenship Behavior and Service Quality”, Journal of Services Marketing, Vol. 17, No. 4.
۵- Brightman , B.K. , & Moran , J.W. (1999) , “Building Organizational citizenship” , Management Decision ,. 37 , No. , 9 , pg. 678.
۶- Bolino, mark C. & turnley, William H. (2003), going the extra mile: cultivating and managing employee citizenship behavior, academy of management executive.
۷- Carmeli, Abraham and Nihal Colakoglu, Sidika. (2005), the relationship between affective commitment and Organizational Citizenship Behavior: the moderating role of emotional intelligence, Research on Emotion in Organizations, Volume 1, 77–93.
۸- Carol, C. Bienstock, Carol. W. DeMoran Ville, Rachel K. Smith, (2003),” organizational Citizenship behavior and Service quality, Journal Of Services Marketing, Vol. 17 , No.4.
۹- Castro, Carmen. B & Armario, Enrique & Ruiz, David”s .(2004) ,”The influence of employee organizational citizenship behavior on customer loyalty”, international journal of Service industry management, Vol.15 No.1,pp 276-282
۱۰- Chiu, S.F.& Chen, H.L.(2005).Relationship between job characteristics and organizational citizenship behavior. Journal of Social behavior and personality. Vol, 33. No6, PP523-540
۱۱- Finkelstein, Marcia A. & Penner, Louis A. (2004) “Predicting Organizational Citizenship Behavior: Integrating The Functional and Role Identity Approach”, Social Behavior and Personality, Vol32, No4, PP383-398.
۱۲- Hodson , Randy, (2002), management citizenship behavior and its consequences, work and occupations .vol ,29 , No .1 ,pp.46-96.
۱۳- Jahangir, Nadim & Muzahid Akbar, Mohammad & Haq, Mahmudul, (2004), ” Organizational Citizenship Behaviors: its nature and antecedents”, BRAC University Journal, vol. I, no. 2, 2004, pp. 75-85.
۱۴- Kooker, B.M., Shoultz, J. and Codier, E. (2007), “Identifying Emotional Intelligence in Professional Nursing Practice”, journal of professional nursing, Vol.23 No.1, p. 30-36.
۱۵- Markoczy livia and xin Katherine (2004), “The virtues of omission in organizational citizenship behaviour”، university of californial.
۱۶- Mcenrue Mary Pat, Groves S. Kevin, Shen Winny, (2009), Emotional Intelligence Development: Leveraging Individual Characteristics, Jornal Of Management Development, Vol. 28 No.2, pp 150-174.
۱۷- Modassir, Atika & Singh Tripti. (2008). Relationship of Emotional Intelligence with Transformational Leadership and Organizational Citizenship Behavior, International Journal of Leadership Studies, Vol. 4 Iss. 1, 2008, pp. 3-21.
۱۸- Moorman, R. H., & Blakely, G. L. (1995). Individualism-collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-142.
۱۹- Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bacharach, D. G. (2000), “Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research, Journal of Management, 26, PP. 513-563.
۲۰- Van Y. peren & Nico, W. & Vanden, berg. & Agnes E, & Willering, Martijn C. (1999) “Toward a Better Understanding of the Link Between Participation in Decision Making and Organizational Citizenship Behavior: A Multilevel Ananlysis”, Journal of Occupational and Organizational Psychology, Vol72, Sep, PP 377-392
۲۱- Wong, C.S., & Law, K.S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(2003), pp, 243-274.

منابع پایان نامه لاتین
۱- Schlechter, Anton francois.(2005) “The influence of leadership, Emotional Intelligence, Trust, meaning and intention to quit on Organizational Citizenship Behaviors”, dissertation presented for degree of doctor of philosophy, university of Stellenbosch.
۲- Solan, Ann M.(2008) “The Relationships Between Emotional Intelligence, Visionary Leadership, and Organizational Citizenship Behavior in Continuing Higher Education”, dissertation presented for degree of doctor of philosophy, university of Regent.